Business Details

We founded our establishment in 1993 as a small family business driven by a deep love for music and craftsmanship. For over thirty years, our founder has combined traditional craftsmanship with modern techniques to restore and sell exceptional instruments. We carefully select high-quality pianos that meet the specific needs of students, professionals, and music lovers alike. Unlike large retailers, we take pride in providing personalized service, expert guidance, and the warm, trustworthy care only a family-owned business can offer. Every piano we offer is treated as a centerpiece for family gatherings, a source of inspiration, and a lasting legacy. Our hands-on approach ensures that each instrument meets our rigorous professional standards before it reaches your home.

We possess specialized skills in piano restoration, bringing new life to every instrument that comes through our doors. By focusing on individual requirements, we solve the challenge of finding the perfect piano that fits your home, your music, and your story. We maintain a strict commitment to client satisfaction by taking the time to explain every detail of the purchasing process. Our professional delivery and setup guarantee that your instrument arrives safely and sounds incredible. We believe our dedication to quality and our authoritative expertise truly set us apart in the industry.

Highlights and features

We have over 30 years of piano restoration experience.
We carefully select high-quality pianos for all musicians.
We provide warm, trustworthy family-owned personalized service.
We combine traditional craftsmanship with modern restoration techniques.
Our team ensures professional delivery and complete setup.

Website

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Services

Piano Restoration

We utilize over thirty years of experience to restore pianos for students and professionals. Our technicians combine traditional craftsmanship with modern techniques to revitalize every instrument. This specialized process ensures your piano delivers incredible sound and lasting quality.

Grand Piano Sales

We offer a careful selection of high-quality grand pianos for your home. Our family business helps students, professionals, and music lovers find their ideal centerpiece. Each instrument is personally inspected to guarantee exceptional musical inspiration.

Upright Piano Sales

We provide upright pianos that perfectly fit your home and musical story. Our personalized service ensures you receive expert guidance tailored to your specific needs. These carefully selected instruments offer reliable performance for students and professionals alike.

Professional Delivery

We provide professional delivery and setup for your newly purchased piano. Our reliable team ensures your instrument arrives in perfect condition and sounds amazing. This careful service reflects our commitment to complete client satisfaction.

Reviews (7)

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David Farr

Dec 24, 2021 Report

I purchased a Yamaha 52 UX3 Studio Upright from Piano Outlet. I actually visited Russell's work shop before purchasing. I was impressed with the level of craftsmanship and detail that goes into preparing each piano, especially the grand pianos. The piano arrived in wonderful condition, better than new as I prefer the 80s and early 90s U3s over the new ones. I will be visiting Piano Outlet when I am in the market for a grand piano.

Brian C.

Jul 27, 2021 Report

I purchased a Yamaha C3 from Piano Outlet sight unseen. It's, truth be told, a big purchase for a scruff like myself. Admittedly because of the times we are in currently things are taking a little longer, but this piano with all the work they put into it prior to shipping came to me ready to play. I am so happy with the sound, the touch and the overall experience I get when I play. Saying I am pleased that I found Piano Outlet is an understatement. I very much recommend Piano Outlet and Russell. If I need another piano someday, I will be calling him first.

Mister Ex

Dec 13, 2020 Report

I recently took delivery of a Yamaha upright that Russell completely rebuilt and finished for me. He expertly installed the latest PianoDisc, something that is "impossible" to do properly on an upright piano. He has mastered The Impossible; the finished product is better and more beautiful than I had ever imagined. Russell is an old-school artist and perfectionist, and he has created a Masterpiece. If I could give him 10 stars here I would do it in a heartbeat. Thank You!

Ana Relova

Nov 21, 2020 Report

I decided to call because the name "Piano Outlet" sounded like the right place to buy my daughters first piano. I tried to check out the website first, but it wasn't working, so I decided to call and give the owner a heads up, to which she seemed appreciative. When I mentioned my budget and what I was looking for, I was surprised to be on the receiving end of a grandiose, condescending rant. Apparently, it was both hilarious and insulting of me to call "a business like his" with a measly budget of a grand.

Go figure. He went on about how he only sells $25K pianos and that I should probably just go to Craigslist, or better yet, just get her a kid's keyboard and "be done". A simple and polite clarification would have sufficed, but ridiculing and calling your female customers "sweetie" while you mansplain is wildly disrespectful and misogynistic. If you are exclusively selling specialty pianos, think of a better name that reflects it!

Or hire someone who isn't easily triggered to handle inbound calls because this customer service ain't it. He got two stars because he seemed kind of pleasant for the two minutes before my budget offended him.

Paul P.

Nov 03, 2020 Report

I never thought that I would buy a piano online without checking it in person but this was the case since I had already played a Yamaha G3 and the value added by Piano Outlet was hard to pass up. With the pandemic raging I placed my order and hoped for the best. Actually, I had a high level of trust in Russell after speaking with him a few times and listening to his videos. COVID and a rain delay pushed out the delivery date but the big day finally arrived. The piano is exactly what I expected and as advertised. The interior and external cabinet look brand new. The sound and action are wonderful. No regrets whatsoever.

Lakwatserong Paka

Jun 20, 2020 Report

I had an old keyboard that I have been using to practice and finally, last year around October, I was able to save and buy a baby grand piano. I found this place, Piano Outlet. They have so many inventory that is kinda overwhelming. After spending time looking for a piano that suits for me. I finally found a piano (C5) i like. After 4 weeks, I received my piano and it looks like brand new! They replaced the strings too. Still so happy with the purchase!

Peter Clegg

May 30, 2020 Report

I recently went the process of purchasing a Yamaha grand piano. It took over a year and I had a database of 22 different pianos that I considered, talked to 4 dealers plus private parties and Russell was by far the most helpful! Straight talking and educational with both pros and cons of buying from him. His prices and processes for restoration were the best I found. I particularly appreciated his knowledge of pianos with tech and letting me know what to expect. I think I've watched at least 50 of his videos!