Veritas Instrument Rental

Business Details

44 Years

experience

Trusted Musical Instrument Rentals for School Band & Orchestra Programs

Veritas Instrument Rental has been serving the school music market for over three decades with a commitment to quality, value, and exceptional service. Founded in 1982, our nationwide network partners with local music retailers across 45 states to deliver educator-approved musical instruments to students and educators. Our innovative online platform simplifies instrument rentals while maintaining personalized local support through affiliated stores. We maintain rigorous quality standards through our 30-Point Direct Inspection process for all instruments. Our affiliate program empowers independent retailers with comprehensive training, marketing resources, and in-house collections support. We specialize in creating mutually beneficial relationships between our company and affiliated businesses while maintaining no competing retail operations.

Our technology solutions include a customer kiosk system for seamless rentals, payments, and account management. With memberships in leading industry associations like NAMM and NASMD, we ensure our offerings meet professional standards. Our flexible rental options include upgrade paths, loss damage waiver programs, and convenient delivery methods. We pride ourselves on handling all billing and collections to relieve affiliates of administrative burdens. Our proven business model requires no upfront investment from partners while providing access to current school market data and cooperative advertising opportunities. Through continuous improvement based on affiliate feedback, we maintain a streamlined, turnkey rental program that benefits both retailers and customers.

Services

Instrument Rentals Online Rental Program Affiliate Partnerships Repair Services Educational Resources

Details

Year established: 1982

Highlights and features

We offer over 30 years of experience in school music instrument rentals
No upfront costs or inventory investment for affiliate partners
Comprehensive in-house collections and billing management services
No competing retail stores that could conflict with affiliate businesses
Exclusive access to national industry resources and cooperative advertising

Associations and certifications

VH1 Save the Music Foundation
National Association of Professional Band Instrument Repair Technicians
National Association of School Music Dealers
National Association of Music Merchants

What people say

Timely delivery Quality instruments Great service Easy process

Website

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Services

Instrument Rentals

We provide high-quality school band and orchestra instrument rentals through both online platforms and local music retailers. Our rental program features educator-approved instruments from trusted manufacturers. Customers can access flexible rental terms with options for upgrades, exchanges, and purchases while benefiting from our 30-point inspection process that ensures instrument quality and reliability.

Affiliate Program

Our comprehensive affiliate program empowers independent music retailers to offer competitive rental programs without upfront investment. We provide complete program management including inventory, training materials, marketing resources, and in-house collections support. Affiliates benefit from cooperative advertising opportunities and access to current school market data while maintaining their local brand identity.

Online Rental System

Our innovative online platform enables customers to rent instruments conveniently from home while maintaining local store connections. The system offers self-service options through a digital kiosk, mobile compatibility, and online account management. Users can complete rentals, initiate exchanges, make payments, and track account status 24/7 through our user-friendly interface.

Repair Services

We facilitate access to professional instrument repair services through our network of qualified technicians. As members of the National Association of Professional Band Instrument Repair Technicians, we ensure quality service standards. Our repair partners provide essential maintenance and restoration services to keep rental instruments in optimal playing condition.

Educational Resources

We offer comprehensive resources for music educators, parents, and students through our website and affiliated retailers. Our materials include program guides, instrument selection information, and educational support tools. We collaborate with the National Association of Music Merchants and other organizations to provide current industry knowledge and best practices for school music programs.

Questions

How do I rent an instrument online?

Visit our website, enter your local music store code or zip code, select your instrument, choose delivery options, and complete the secure checkout process.

In which areas do you provide services?

We operate through affiliated retailers in 45 U.S. states, offering both local store pickup and nationwide delivery options.

What quality standards do your instruments meet?

All instruments undergo our 30-Point Direct Inspection process and represent educator-approved brands recognized nationwide.

What payment options are available?

We offer 24/7 online payment processing through our website or customers can contact their local affiliated retailer for payment options.

How can retailers become program affiliates?

Retailers can apply through our secure online application without upfront costs, receiving full program support and marketing resources.

What are your return policies for rentals?

Customers may cancel and return instruments at any time with flexible upgrade, exchange, or purchase options available.

Reviews (4)

Write a Review

Clarinetplayer

Jul 26, 2019 Report

I am a middle school band director and I rented a personal student model Bach trumpet from this company to use to play examples for my classes. The store I rented from had me pay 3 months up front. I got a call a month later saying my payment was late. I explained to them that I was told my 3 month payment would go to Veritas and I wouldn't owe until August. Customer service told me they were going to call the store and try to sort out the issue.

I never got an update. I got another call from a different person asking for payment and explained the same situation. They said the same thing. Never got an update. I got a 3rd call and I told them I needed the situation sorted out but that I would go ahead and pay online. I made a 4th month of payments for a trumpet I have only had in my possession for 2.5 months. I get ANOTHER call saying I STILL haven't paid. These issues have me concerned to use this company or any store associated with them for my beginner rentals. I don't want my band parents to go through this.

Kathryn D.

Jun 08, 2019 Report

Same as other complaints. I returned the instrument. They told me my balance was at zero after they waived 23 dollar fee all for me to find out 2 months later they sent the 23 dollars into collections. Customer service was completely rude and unhelpfully. I asked for a supervisor and was given another rep who hung up on my after I didn't respond to her comment not question fast enough. Horrible company.

Sarah B.

Mar 14, 2019 Report

Save yourself- don't rent from here! I rented from them several years ago and returned the item after my daughter was done. They have continued since that time saying my payment was not received and have COMPLETELY ruined my credit, trying to say I have over 50 late payments. I WILL fix my credit and I will NEVER use them again.

Sameera B.

Sep 22, 2017 Report

Would give this place 0 stars. Do NOT rent from them. Terrible customer service and completely inflexible to customer needs.