Business Details
37 Years
experience
Custom Trombones & Trumpets for Professional Musicians
Established in 1989, Edwards Instrument Co. has dedicated itself to crafting high-performance brass instruments tailored to the exacting standards of professional musicians. Our expertise stems from decades of refinement, beginning with the legacy of Getzen Instrument Co. and evolving through strategic partnerships and facility expansions. Our team of master craftsmen, many with years of specialized experience, employs premium materials and precision engineering to produce trombones and trumpets renowned for their tonal clarity and durability. Every instrument undergoes rigorous quality control, reflecting our commitment to innovation and excellence. We maintain a vertically integrated production process, ensuring consistency from raw materials to finished products.Our patented technologies, such as the X Series trumpet's pillar system and modular setups, demonstrate our ongoing pursuit of acoustic perfection. With a global dealer network and direct customer support channels, we provide personalized instrument fittings and lifetime maintenance guidance. Our artists' collaborations continually push creative boundaries, validating our instruments' capabilities in professional settings. This combination of heritage, technical mastery, and customer-centric service positions us as a trusted leader in the brass instrument industry.
Services
Custom Trombone Manufacturing
Trumpet Production
Instrument Maintenance
Artist Collaborations
Dealer Network Services
Details
- Year established: 1989
Highlights and features
- We offer 30+ years of specialized brass instrument expertise
- Our patented pillar system enhances trumpet performance and durability
- We provide personalized instrument fittings with 3-4 week appointment scheduling
- Our craftsmen maintain Getzen's legacy of quality since 1989
- We honor a limited lifetime warranty on all instruments
Services
Custom Trombone Manufacturing
We create professional-grade trombones with customizable features for elite musicians. Our instruments combine traditional craftsmanship with modern engineering innovations. Each trombone undergoes rigorous quality checks to ensure optimal playability and tonal quality, meeting the specific requirements of professional performers.
Trumpet Production
Our trumpet manufacturing incorporates patented technologies for enhanced performance. The X Series trumpets feature advanced piston systems and modular designs. Each instrument is precision-engineered for superior response and durability, backed by our lifetime replacement guarantee for defective components.
Artist Collaborations
We work directly with professional musicians to develop instruments suited to their performance needs. This partnership approach drives innovation in our product designs. Artist feedback informs our continuous improvement process, ensuring our instruments meet real-world performance demands across various musical genres.
Instrument Maintenance
We provide maintenance guidance to extend instrument lifespan and performance quality. Our resources cover proper cleaning techniques and mechanical upkeep. Regular maintenance ensures optimal playing condition, preserving the instrument's value and performance characteristics over time.
Dealer Network Services
Our global dealer network offers personalized instrument fittings and local support. Dealers receive specialized training to match musicians with appropriate instruments. This network ensures consistent service quality and warranty support across all regions where we operate.
Questions
What is Edwards Instrument's history?
Founded in 1989, we evolved from Getzen Instrument Co.'s legacy, maintaining brass instrument craftsmanship excellence for over 30 years through facility expansions and technological innovations.
Do you offer instrument warranties?
We provide a limited lifetime warranty covering manufacturing defects, with piston replacement guarantees for our trumpet series.
How can I schedule an instrument fitting?
Contact us via phone during business hours to schedule appointments Monday-Friday at 8:30 AM, with 3-4 weeks' advance notice recommended.
Are international purchases available?
Customers outside the US and Canada should contact our dealer network or call us directly for pricing and distribution options.
What makes your trumpets unique?
Our X Series trumpets feature patented pillar systems, customizable tuning slides, and advanced piston technology for superior response and durability.
Do you work with professional musicians?
We collaborate with artists globally to develop instruments meeting professional performance requirements, incorporating their feedback into our designs.
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Reviews (4)
Chris D.
Oct 22, 2021
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Fantastic attention to detail, great service, and an instrument that is second to none. I'll play an Edwards trombone for the rest of my life. Thanks Christan!
Evan Hatter
Nov 03, 2020
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I bought my trombone (T-350 HB) back in 2014. The quality of customer service when I was fitted to my horn was first class. However, this review isn't about my fitting. My review is about the stupendous customer service I received when my horn needed some warranty work done on it. When I got in contact with Lexi, she quickly set me up to have one of their valve sections and bells on loan while I sent mine in for the repair. Lexi made everything so easy and stress free, something not easily done during these times.
She gave me a detailed run down on what work was going to be done and gave me updates on my repair as well. When I got my horn back it looked like I had a brand new valve section and tuning slides (I had some lacquer wear on my tuning slides that I wasn't even expecting to get relacquered). Lexi just let me know that they got back their equipment. I just want to say that I am extremely happy with everything Edwards and Lexi has done for me over the past few months. Quality people and a quality product! Thank you so much to all the technicians for your wonderful work and Lexi for everything you've done to make this stress free!
She gave me a detailed run down on what work was going to be done and gave me updates on my repair as well. When I got my horn back it looked like I had a brand new valve section and tuning slides (I had some lacquer wear on my tuning slides that I wasn't even expecting to get relacquered). Lexi just let me know that they got back their equipment. I just want to say that I am extremely happy with everything Edwards and Lexi has done for me over the past few months. Quality people and a quality product! Thank you so much to all the technicians for your wonderful work and Lexi for everything you've done to make this stress free!
Walter Furrer
Dec 30, 2018
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I sent my trumpet in for some repairs, and I have been nothing but happy with my experience. Lexi is fantastic and responded to my emails with all the information I needed and in a timely manner! I'm still hoping to make my way to the shop one day, but for now, I will always recommend Edwards to my colleagues.
Bronco Green Bronco
Oct 28, 2017
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Appalled by their lack of professionalism. Sent my horn in for repairs, and it has been there for two months. I love this horn so much, but they won't fix it. They didn't even offer to send a loaner, unless I was Ok with paying the shipping (which would be a lot of money). They said 3-4 weeks, and it's looking like 3 months. I understand that things happen and they are busy, but they quoted me a time line, and communication has been almost non existent unless I call and harass.
When I do talk to people noone will take ownership of the issue. I have lost out on a lot of gig money, and a chance to play in an award winning group because of them. Bottom line, once you've spent your money you are no longer a priority. I've tried being patient and professional, but I am done.
When I do talk to people noone will take ownership of the issue. I have lost out on a lot of gig money, and a chance to play in an award winning group because of them. Bottom line, once you've spent your money you are no longer a priority. I've tried being patient and professional, but I am done.
