Thomas Music

Great technicians, with friendly, personal service. Never overcharge, and they're great supporters of the Rochester musician community.

Fantastic. Reasonable price for repair. Super quick turnaround, less than 24 hours. Great communication. All around awesome experience!

The staff are very pleasant and friendly. Excellent and professional care of the instruments. Have had them refurbish 2 old clarinets. Superb knowledge and skill.

True music professionals. I have always had great service here.

Very professional and knowledgeable. Thank you! My daughter's new-to-us flute looks and sounds great after being overhauled!

Jen did a superb job refurbishing my 60-year-old Selmer Signet clarinet. Plays like new! I highly recommend Thomas Music.

I would not take an instrument in for repair to this business again. I brought my son's flute in to get repaired, and asked for two very specific things to be done for the flute. The repair person took it upon herself to make several additional repairs to the flute, without consulting me prior, and then charged me for the time and supplies for all of these repairs, totaling $80.

I had only paid $125 for the flute. I told them that transparency of prices would have been appreciated, and she said "we don't have a flat hourly rate for woodwinds." WTF? They charge different rates per hour? Depending on what? How rich a person they think you might be? I believe that all of these repairs were eventually necessary, however I would have liked to have made that decision myself.

Neither my son nor his flute teacher recommended these additional repairs, and it's likely we could have waited. I am deeply disappointed by this business's lack of transparency, upfront costs, and customer service. However, they did a decent job of repairing the flute. Ok-I called them and they offered a refund. I offered to split the cost instead. So there's that.

Was recommended this store to get our trumpet serviced. The staff was friendly, helpful on answering questions and they did a beautiful job in conditioning the instrument and soldering a piece on it. Definitely will go back there for our next need in service.

Saxophone repair. Sadly my son is a little careless with his saxophone most recently he dropped it bent the front of the sax and lower notes were out of tune. handed it in and two days later it was back in shape and playing beautiful again. We've used them before. always friendly, skilled, professional service! Location. it's a little hidden behind Metro mattress!

My daughter's band teacher recommended this place for a needed repair on her flute. So happy we went here, wonderful experience. Very friendly and helpful and full of knowledge. Super fast repair and reasonable too. Small, family owned business. I'll be a customer from now on. Highly recommend!

Just the very best. Experienced, knowledgable, excellent service - you can trust them. You can go in without an appointment, they will look over your instrument and give you an honest estimate. If it's a small adjustment, they may not even charge. Highly recommended