Music Lessons, Band Instrument Rentals, Full Repair Shop, over 1000 Music titles in stock, Pearl Street Music offers everything a growing musicians could need. New and used Guitars, Drums, and Band Instruments. Private lessons for almost every Instrument at the best prices in town. Stop in and check out this honest family owned music store.
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Pearl Street Music has one of the best lesson programs available in the industry. We offer a great program that fits the needs of any style of musician. We believe in lifetime musicians and strive to have every student, at any age, get the most versatile and useful skill set possible. Pearl Street has over 200 students each week taking one on one music lessons.
Reviews (9)
Arthur Kay
Apr 08, 2022
Steven Reardon
Mar 21, 2022
Robert Buzek
Oct 11, 2021
Laura Wright
Sep 21, 2021
Nathan Stolzenburg
Jul 24, 2021
Freddy Day
May 18, 2021
Darren Kelly
Feb 10, 2021
I had a music lesson scheduled for 1/8/20 at 6:30pm I had a morning Dr.s appointment in Milwaukee The original scheduling would have allowed me plenty of time to got to the store. unfortunately The Doc found something worrisome and need me to stay for tests that is when I called to try and reschedule and this saga began. This store literally stole 3 lessons worth of my money with out remorse.because I had a medical emergency!
It is very unfortunate that this store is not run like a local business servicing their neighbors. I have been going to Pearl Street for years. I have bought several instruments and accessories, including a previous owners personal guitar. I nave taught myself a bit and can play a bit but I decided to get some polish with lessons. I bought 5 lessons and took one that night is was great.
The teacher was awesome. The following week I had an appointment in Milwaukee but was scheduled to be home for my lesson. Well the Doc found some stuff that need further attention. I called The store to reschedule my appointment but the told me I would be charged full price. I explained to deaf ears about the issue, nope, you lose the lesson, You can start back up with your remaining lessons next week.
I don't care about the money but when a small, local business is this inflexible with it's neighbors then would rather go big box and get the pricing. So I got a call from the store and The owner tells me there is no refund or reschedule. I had asked him to refund the remaining balance on my account he said that I have to give 2 weeks notice. so he now has taken 3 lessons fees for absolutely no services rendered.
In the Us code it is defined as theft. Please see attached voicemail transcript to see how this store treats a medical emergency. Here is the voice mail transcript from ken the owner (I believe). "Hi this message is for Gary this is Ken Pearl Street music um on the oil over here and _ _ signed up for lessons with Nate and then um we paid for the month and then you didn't show up today I heard you want to refund because you were upset um about um our policy um but we have a contract that you signed so I mean you know about _ _ _ policy it says it on the contract right on the contract it says anytime student _ _ _ _ _ _ _ _ lesson then um you don't get a refund for that lesson iMessage within 24 hours and um yeah that's just how that works um it's in the contract we can email you the contract that you signed _ _ _ _ that says that that's fine if you want um and if you wanna refund um for the rest of the lessons for the month um it also says on your contract that you need to put in a two week notice when you wanna quit so you would always for two more lessons anyway so I would say why don't you just finish out the month and if you want to put in your two week notice um starting today that's fine um but yeah he signed a contract um that you're fine with canceling the same day and not getting credit for it and _ _ _ also signed a contract I said you have to give it two _ _ _ _ notice before you quit so um yeah those are store policies if you can give us a call back or you can email me Pearl Street music at att.net if you have any other questions or concerns um if I have your email um I'll look and see if I have your email I can just email you the contract that you signed OK and we'll talk then thank you bye-bye." You lack the charm of a neighborhood business.
It is very unfortunate that this store is not run like a local business servicing their neighbors. I have been going to Pearl Street for years. I have bought several instruments and accessories, including a previous owners personal guitar. I nave taught myself a bit and can play a bit but I decided to get some polish with lessons. I bought 5 lessons and took one that night is was great.
The teacher was awesome. The following week I had an appointment in Milwaukee but was scheduled to be home for my lesson. Well the Doc found some stuff that need further attention. I called The store to reschedule my appointment but the told me I would be charged full price. I explained to deaf ears about the issue, nope, you lose the lesson, You can start back up with your remaining lessons next week.
I don't care about the money but when a small, local business is this inflexible with it's neighbors then would rather go big box and get the pricing. So I got a call from the store and The owner tells me there is no refund or reschedule. I had asked him to refund the remaining balance on my account he said that I have to give 2 weeks notice. so he now has taken 3 lessons fees for absolutely no services rendered.
In the Us code it is defined as theft. Please see attached voicemail transcript to see how this store treats a medical emergency. Here is the voice mail transcript from ken the owner (I believe). "Hi this message is for Gary this is Ken Pearl Street music um on the oil over here and _ _ signed up for lessons with Nate and then um we paid for the month and then you didn't show up today I heard you want to refund because you were upset um about um our policy um but we have a contract that you signed so I mean you know about _ _ _ policy it says it on the contract right on the contract it says anytime student _ _ _ _ _ _ _ _ lesson then um you don't get a refund for that lesson iMessage within 24 hours and um yeah that's just how that works um it's in the contract we can email you the contract that you signed _ _ _ _ that says that that's fine if you want um and if you wanna refund um for the rest of the lessons for the month um it also says on your contract that you need to put in a two week notice when you wanna quit so you would always for two more lessons anyway so I would say why don't you just finish out the month and if you want to put in your two week notice um starting today that's fine um but yeah he signed a contract um that you're fine with canceling the same day and not getting credit for it and _ _ _ also signed a contract I said you have to give it two _ _ _ _ notice before you quit so um yeah those are store policies if you can give us a call back or you can email me Pearl Street music at att.net if you have any other questions or concerns um if I have your email um I'll look and see if I have your email I can just email you the contract that you signed OK and we'll talk then thank you bye-bye." You lack the charm of a neighborhood business.
Raleigh Showens
Nov 15, 2020
Don Panek
Dec 14, 2015
Only been at the store 3 times. 1st visit was ok. 2nd I asked for a guitar cable to try out an amp. The owner refused to provide one even though I said I would keep the volume down. 3rd time I was allowed to play a guitar for a while at low volumes, then the owner rudely placed his hand on the guitar and said "You need to leave." What's the point of having a business if you don't allow customers to try out your instruments? I will never do business with them again and will happily give my money to another music store.