Fitzgerald Guitars

Not the most personable staff, but they're helpful and knowledgeable. I brought an instrument that needed tuning and they offer free in-store tuning, which is a pretty sweet deal these days. They've got a great selection of instruments, most of which you can try in store. Parking is plentiful and they're in a convenient location near the highway.

We did not have a good experience renting from this store. I needed 2 speakers and mics for an outdoor performance. I called 2 weeks in advance and was told I can give my name and number but it wouldn't be a reservation. Instead, I would need to call the day before to check inventory. I called the day before and checked inventory and it was in stock.

We picked up and brought the equipment to the performance and the performers saw that there was a major cable missing. That required us to drive back to Guitar Center and pick up the missing cable. I'm not sure why the staff did not check that everything was in the bags before they gave it to us. In short, the staff who work here are nice but the store's operations are VERY disorganized. I gave three stars because reliability is low and I would not recommend this store.

Been coming here for a couple of years now with my son and its always a great experience. Recently dropped off my dusty old Ibanez that was my first electric I bought almost 30 yrs ago to the repair department to get set up and they basically restored it for me to get it playable and I was super pleased with the job Austin did. Plus he is great at getting back to you and letting you know what was happening each step. Great store, great staff. Thanks Austin!

I received the best customer service experience I could ever ask for. I returned a guitar case recently purchased which was damaged during travel and I had misplaced my receipt for proof of purchase. Meagan took the time to scroll through the system to retrieve a record of my purchase, exchanged the case for a brand new one and even honored a price reduction for a sale promotion currently on the case. Guitar Center is lucky to have someone with the patience and dedication of Meagan.

I bought 4 CF Martin Guitars from them in the past and when I decided to sell them I was disappointed. I'm sure that they could have given me more than what they offered. The management told me this was company policy. Maybe I should have gone to Sam Ash to see what they may have offered me. So much for a repeat customer and, being a health care worker, during Covid. One day your a hero, The next you a zero.

Needed a setup on a guitar and the tech sort of butchered my still new and very expensive guitar. I received a refund although it still was not enough. Refund $$ plus a more out of my pocket, went to paying a luthier to install a new nut and full setup. You can pretty much see in the picture but to explain, the nut was also chopped up beyond repair with strings loose in the higher slots and cut too low causing buzzing on plucked open strings.

At this time my new expensive guitar is finally playable some weeks later, but it is also irreversibly blemished due to an inexperienced guitar tech at this store. If you have an expensive instrument that needs work please heed my warning and find someone with a good reputation. I don't plan on returning to this location as the above experience has spoiled my ability to enjoy the atmosphere in this store now.

It is like battle scars on my instrument now. Just blemished at this point even after paying for more repairs, which is not so nice, and so now I move on and stick with a reputable luthier for work now.

I had a great time at the store and with the guy, Matt W. He was kind and patient and helpful and knowledgeable during a very difficult time for me I need my guitar after my mother who bought it for me and found it for me and I would never entrusted to just anyone. Everyone in the store was great especially mad they had everything I needed to give me all the right information and variety of options. I highly recommend the store and Matt, go there and spend money, be nice

Excellent staff and selection in this Guitar Center in Carle Place. I was helped by Matt and he answered all my questions with patience and the best recommendations. I ordered a Fender Stratocaster in the color I wanted and it arrived within a few days. Clear communication throughout the entire experience! I will be back soon to pick up an acoustic guitar!

Recently tried to return a Zoom camera that i received as a gift 2 months ago. Just got around to getting to Guitar Center and was told it can't be returned. NEW NEVER USED IN BOX. Told cameras are now a 2 week return policy. REALLY? Never using Guitar Center again.

I had a great experience at this Guitar Center location, definitely recommend. Matt helped me with my purchase and he was awesome! Very personable and informative. He helped me place an order for a harp through their website and I love it! Thanks Matt!